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COVID-19 UPDATE

To our valued friends and supporters,

In response to the UK Government’s latest update advising the public to avoid unnecessary social contact, we regret to inform you that The Welfare Ystradgynlais Y Neuadd Les will not be staging shows or screening films at this time. We will continue to follow guidance as to when we should recommence our programme.

We all want the same thing: the health and safety of our communities, and we believe that this is the correct decision to make. Thank you for your patience, understanding and cooperation. We appreciate your support and look forward to welcoming you back very soon.

Our venue will be closed to the public until further notice, and all staff are safe at home. This unfortunately means that all telephone calls and answer phone messages will go unanswered until we are allowed to reopen. However we do urge you to contact us by email for urgent enquiries only, including refunds: boxoffice@thewelfare.co.uk.

We are working hard behind the scenes to rearrange as many of our events as we can, and our website and social media pages will be updated regularly. If your event hasn’t been updated yet, don’t panic it means we are still trying to reschedule.

COVID-19 REFUNDS POLICY

As a well-loved local charity, we rely on the income from tickets, memberships, donations, room hire and refreshments to operate as a business, and this closure is likely to have a devastating impact on the organisation and our staff members. Unfortunately, we have been informed that our insurance does not cover us for loss of income caused by an ‘unspecified’ disease (Covid-19 was unknown when our insurance arrangements were made).

We hope you will help us through this difficult time; ticket holders will be contacted as soon as we have a rescheduled date, or to advise whether your event is completely cancelled. Please note, at this time we are only able to contact those whom we have a valid email address for. If you have not heard from us, please email us at boxoffice@thewelfare.co.uk.

Do consider supporting us financially by asking for a credit note or by swapping your tickets over to the new date, instead of cashback if within your means, however we will refund via your original payment method if you prefer. We have no time restrictions for claiming your refunds. If we don’t hear from you, we will assume that you are happy to attend on the rescheduled date.

Our closure means that refunds will take a little longer to process. If you paid online, refunds will take up to 5 working days to process. For those who paid by cash or card at the box office or by telephone, these will be processed once we reopen. Please contact us by email for any enquiries.

If you feel you are able to make a donation to help us through this crisis, you can do so here. We also have gift vouchers available to purchase here, ready to be used once we re-open.

We have seen so many film release dates moved, and productions cancelled during the past few days, that it has made it impossible for us to go to print with our latest brochure, or to guarantee with any degree of certainty that the spring/summer programme will go ahead.

Our priority now is to protect our staff, our customers, and to safeguard our future for our community. We will now enter into a period of planning to ensure that when the world starts turning again, we will be right here on the other side, ready to welcome you all back.

Stay safe, take care of yourselves, and of each other, and we thank you for your understanding at this challenging time.

The Staff and Charity Trustees
The Welfare – Ystradgynlais – Y Neuadd Les