Privacy Policy


The Ystradgynlais Miners Welfare and Community Trust Ltd (The Welfare Ystradgynlais) is a registered charity (no. 1054054) and company (no. 02865401), and have our registered office at Brecon Road, Ystradgynlais, Swansea, Powys, SA9 1JJ.

Under the General Data Protection Regulation (GDPR), The Welfare Ystradgynlais has a legal duty to protect any personal data we collect from you, to be clear about what purposes we are using it for and to make it easy for you to opt out from receiving communication from us at any time. In this context, personal data refers to any information relating to an identifiable person who can be directly or indirectly identified.

Our privacy policy tells you how and why we store your data, what type of data we hold and how it is used.


Ticketing Data

When you purchase tickets from us, or when you purchase products or services such as Friends memberships or gift vouchers, we collect personal data such as your name, postal address, telephone number and email address.

We collect personal data about you to process any bookings you make, to enable you to use our services and to let you know if there are any changes to our events or services (for instance, an event cancellation).

Our online Box Office is managed using Ticketsolve, and payments are processed through Realex. All orders – including those made by telephone or in person – will be processed through these systems. For more information, please see TicketSolve’s privacy notice.

Realex Payments are a highly trusted online payment card processor, accredited with the Account Information Security certification by VISA and compliant with Payment Card Industry Data Security Standard Version 3.22, the highest level of compliance. We do not store your bank details on our system.

We have contractual arrangements with Ticketsolve and Realex to ensure that your data is secure and protected at all times.

Voluntary Data

We may also collect personal data when you voluntarily complete customer surveys, provide feedback, book for workshops and free events, and participate in competitions, to help us improve our services and events programme. Personal data collected for these specific purposes are destroyed when we no longer require it.


We will also collect personal data about you, if you agree, for marketing purposes, so that we can inform you of other events and services we think may be of interest to you. This may include information about films, performances, exhibitions, volunteering opportunities, Friends membership and anything else which form part of The Welfare’s regular activities.

We will only do this if you have given your consent when asked at the initial point of contact.

We use a third-party provider, MailChimp, to deliver our marketing newsletters by email. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to any of our e-mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

The Welfare will not share your personal data for marketing purposes with external companies.


The Welfare Ystradgynlais is a registered charity and relies on donations from individuals, companies and trusts to make its artistic programme and educational work possible.

We would like to contact you from time to time to let you know about our fundraising activities and selected activities in which The Welfare Ystradgynlais is involved. We will ask consent at the time of your initial contact with The Welfare whether you wish to be added to this list.

If you have consented to receive fundraising material, you may opt out at a later date.

Sensitive Information

Sometimes we ask you to provide sensitive information, for example when you participate in some activities, or when you apply for a job. As with all the personal information we hold, sensitive information is held securely and restricted to those who need to use it. We will delete sensitive information when we no longer need it.

Third Parties

We may share personal information with other organisations, particularly Arts Council Wales, who use this to analyse our audience development programmes, ticket sales and self-generated funding to understand the impact of the public investment made to The Welfare Ystradgynlais. This is sometimes required as a condition of our funding. In these instances, all data is anonymised, with no identifiable data being passed on.

Many of the events at The Welfare Ystradgynlais are presented in partnership with other companies and other artistic organisations and promoters.  We will let them know about your booking, but we will not share your name and contact details with them or allow them to contact you unless you have given your consent at the time of booking. We will not share sensitive information or your payment details.

We do not sell personal details to any organisation for any purpose.


Cookies are small text files stored by your web browser (e.g. Internet Explorer, Chrome, Safari, Firefox) on your computer, tablet or mobile phone. Like most websites, we receive and store certain details whenever you use our website.  We use “cookies” to help us make our site – and the way you might use it – better. Cookies mean that a website will remember you and enable online transactions. It also helps us understand how you use our website, where we can make improvements and how best to tell our audiences about events they might be interested in.

You can restrict or block the cookies used by the website through your browser settings but this will impact your user experience. The Help function within your browser should tell you how.

Goggle Analytics

When someone visits our website, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as which pages you visit, or whether you’ve visited our website before. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Social Media

We use social media to broadcast messages and updates about events and news. On occasion we may reply to comments or questions you make to us on social media platforms. You may also see adverts from us on social media that are tailored to your interests.


Opting Out

You have the right to opt out of any communications, or to ask that your details be removed from any or all of our databases, at any time by ringing our Box Office on 01639 843163, by writing to us at our registered address (above), or by emailing boxoffice@thewelfare.co.uk.
Accessing Your Data

You have the right to request a copy of the personal data that we hold about you. If you would like a copy of the personal data that we hold on you, please email or write to us at our registered address.

We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove data you think is inaccurate by contacting us on the address above, by ringing the Box Office on 01639 843163 or by emailing boxoffice@thewelfare.co.uk.

We do not charge a fee to request a copy of your data, or to correct or remove your data from our database.


We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page regularly to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

Our Privacy Policy was last updated on 1st May 2018.