Booking Policy

The Box Office is open 9am-3pm, Monday to Friday.
We are also open an hour before the start of an event or cinema screening.

Tickets for all events can be purchased at The Box Office in person or by telephone (01639 843163).We now also offer online booking for all of our events, including cinema screenings.

Tickets can be reserved for up to 7 days. Tickets not paid for within 7 days will automatically be placed back on sale.

Please note, tickets cannot be reserved the week before an event.

We accept cash or credit/debit card payments.

Online payments are processed through Realex. Realex Payments are a highly trusted online payment card processor, accredited with the Account Information Security certification by VISA and compliant with Payment Card Industry Data Security Standard Version 3.22, the highest level of compliance.

We do not store your bank details on our system whether you pay in person, over the phone or online..

We have contractual arrangements with Ticketsolve, our online Box Office system, and Realex to ensure that your data is secure and protected at all times.


Attendees should be present at the event to register or collect tickets at least 20 minutes in advance of event start times.

Once purchased, tickets cannot be exchanged or refunded, unless the event is cancelled. All tickets will be offered subject to availability at the time of booking.

Event management reserve the right of admission, even when tickets have been purchased.

Latecomers will only be admitted at the discretion of event management staff and at an appropriate interval.

Event management accepts no responsibility for possessions lost or stolen on the premises.

Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any Trademarks in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent.

Event management reserve the right to make changes to these Terms & Conditions at any time without prior notice.